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Remote Assistance Problems With MSN IM

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You can also initiate Remote Assistance sessions via e-mail, described in the second scenario below. If the machine in question still has v4.0 (or the original build of v4.6 that installs with SP1), go to Windows Update and grab version 4.7 (I highly recommend that you Show Ignored Content As Seen On Welcome to Tech Support Guy! Deleting the registry keys you found may have caused the problems you're dealing with now. navigate to this website

Many people have such accounts and don't know they are already .NET capable.If you have a valid .NET passport and you are connected to the Internet but are still unable to All rights reserved. Art Bunch posted Jul 11, 2016 Do i need windows 8 security... http://www.microsoft.com/windows/messenger/download.asp BUT for me to be able to install it again I needed to search and delete any branch that contained "C:\program files\messenger" as any part of it. https://www.winvistatips.com/threads/remote-assistance-problem-with-msn-messenger.339762/

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Figure 11: Enabling Local Group Policy to offer Remote Assistance You can now initiate Remote Assistance requests: Open the Help and Support Services Center, click Tools, and click Offer Remote Assistance. However when the person submits the request through msn messenger I get the request, I click on it, and nothing happens. The Save File dialog box appears and Jon is prompted to save the file in his My Documents folder as shown in Figure 8 below. Problems sending and receiving offers to assistGenerally, the user who needs help initiates a remote assistance session by sending an invitation.

Ask a friend or neighbor, preferably one with the same service provider if you can connect a computer directly to their modem (bypassing the need to change their router). Figure 6: Taking control of novice's computer Paul receives a notification dialog box asking him if he wants to allow Cynthia to take control. Note: Paul will have needed to let Cynthia know what the password is in a separate communication such as a phone call or secure e-mail. Remote Assistance Command Windows Firewall is turned on, >> which has the following exceptions ticked (on):>>>> MSN Messenger 7.0>> Remote Assistance>> Remote Assistance - Windows Messenger and Voice>> Remote Desktop>> UPnP Framework>> Windows Messenger>>

We appreciate your feedback. You will not have Take Control button but Stop Control (ESC) button to stop your friend’s remote control on your computer anytime after allowing it. Windows Firewall is turned on,>> which>> has the following exceptions ticked (on):>>>> MSN Messenger 7.0>> Remote Assistance>> Remote Assistance - Windows Messenger and Voice>> Remote Desktop>> UPnP Framework>> Windows Messenger>> Windows https://technet.microsoft.com/en-us/library/bb457004.aspx Getting them to save the request through help and support and send it to me works fine.

The inside Start button controls Paul's computer and the outside Start button controls Cynthia's computer. Send Remote Assistance Invitation Windows 7 Then, make sure that under Computer Configuration /> Administrative Templates / Windows Components / Windows Messenger, the> "Do not allow Windows Messenger to be run" policy is not enabled> (either Not RCTICKET="65538,1,192.168.1.102:49201... I resolved it by downloading and installing WM5.1 build 5.1.0680 on my PC to replace build 5.1.0639.I use Windows Messenger with work colleagues (using SIP over a VPN) and MSN Messenger

Windows Remote Assistance Windows 10

Art Bunch posted Jul 23, 2016 How to open .vlt files? https://forums.techguy.org/threads/remote-assistance-problems-with-msn-im.346629/ An administrator must open port 3389 to allow Remote Assistance communications to pass through.If a user has set up the built-in Personal Firewall feature on a Windows XP computer that is Remote Assistance Windows 7 Also, offers can be sent and received only between computers that are members of the same domain. Remote Assistance Windows 8 What is the difference between ISSN and ISBN?

Cynthia clicks Finish to create the shortcut. useful reference I help support a number of people world wide and when need be use remote assistance. I've searched MS's KB, but found no solutions. Top of page Using Remote Assistance via e-mail This section explains initiating Remote Assistance via e-mail to a corporate Helpdesk. Windows Remote Assistance Easy Connect

But even this handy feature can have problems on both the user and helper machines. Or you can restrict Remote Assistance via Group Policy and specify various levels of permissions such as only allowing Remote Assistance from within the corporate firewall. How common are mistakes while playing guitar? http://diskpocalypse.com/remote-assistance/remote-assistance-works-but-not-remote-desktop-connection.php Figure 9: Accepting the Remote Assistance request Cynthia enters the password and clicks Yes.

Note that Paul can also decline to receive the file by clicking Cancel. Remote Assistance Software Figure 8: Saving the Remote Assistance file Jon opens his Hotmail e-mail, attaches the file from his My Documents folder and sends the message to Cynthia Randall. Windows Firewall is turned on,> which> has the following exceptions ticked (on):> > MSN Messenger 7.0> Remote Assistance> Remote Assistance - Windows Messenger and Voice> Remote Desktop> UPnP Framework> Windows Messenger>

Note that even if you have a 28.8 Kbps or better modem, your connection speed could be lower due to “dirty” phone lines or other factors.If sound quality is poor and

Deb is a tech editor, developmental editor, and contributor to over 20 additional books on subjects such as the Windows 2000 and Windows 2003 MCSE exams, CompTIA Security+ exam, and TruSecure's Yes No Do you like the page design? Art Bunch posted Jul 8, 2016 Cannot acsess my email DeVonne Colette posted Mar 5, 2016 Login,logoff,idle time tracking saran posted Nov 2, 2015 Loading... Offer Remote Assistance I don't get messages saying 'connection could not be established', just that it's connecting but then no response after that.

http://www.microsoft.com/windows/messenger/download.asp Direct download of Windows Messenger 4.7 http://download.microsoft.com/download/4/4/0/44035C82-FEFC-49BB-965F-A20DF645AD0B/mmssetup.exe Good luck Nepatsfan Nepatsfan Reply With Quote 12-24, 05:13 AM #3 Re: Remote assistance not working through msn messenger Thanks for your help Her's is 4.7.3001 and mine is 5.1.0639. Windows Firewall is>> > turned on, which>> > has the following exceptions ticked (on):>> >>> > MSN Messenger 7.0>> > Remote Assistance>> > Remote Assistance - Windows Messenger and Voice>> > get redirected here Note: Please note if you've upgraded to Windows Live Messenger, don’t uninstall the old Windows MSN Messenger, if not the remote assistance will not work somehow (you won’t be able to

The user accepts and Remote Assistance can proceed. Jenkins" wrote: Terry Reply With Quote 12-26, 03:17 AM #6 Re: Remote assistance not working through msn messenger Did you reboot your computer after you uninstalled Windows Messenger 5.1? That logically changes the connection to something that you know works. Beginners can start off by using Windows XP on a stand-alone computer and connecting to the Internet, while experienced users can quickly build and secure a home network, work with the

The content you requested has been removed. Once your system restarts, check Remote Assistance and see if Windows Messenger shows up as a viable option. In this scenario, however, Paul wants Cynthia to fix his problem and continues to let her control his computer. Thread Status: Not open for further replies.

Home users can also follow this procedure to send a Remote Assistance request via e-mail. We fixed it. If you're not already familiar with forums, watch our Welcome Guide to get started. Her's is 4.7.3001 and mine is 5.1.0639.

The only >> thing thats changed (afaik) is MSN Messenger - we both used to use 6.2 >> (can't remember the build). Why did only the English adopt, evolve and use the longbow en masse in war? The laptop is a Dell Inspiron 8100 > with XP SP2, > MSN Messenger 7.0.0813 and Windows Messenger 4.7.3001. > > So are the different versions of Windows Messenger responsible > share|improve this answer edited Jun 3 '10 at 16:22 answered Jun 3 '10 at 16:16 Jaroslav Záruba 2951720 add a comment| up vote 0 down vote In the System Properties (Win

Then, make sure that under Computer Configuration /Administrative Templates / Windows Components / Windows Messenger, the“Do not allow Windows Messenger to be run” policy is not enabled(either Not Configured or Disabled).