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Remote Assistance B/w Windows XP & 7


Suggestion 1: Check Remote Assistance Settings =========== 1. Again, the Helper must respond to the invitation within a specified time, or the invitation will expire and a new one will be needed. (The expiration time is configurable through Group McCannLimited preview - 200570-270: MCSE Guide to Microsoft Windows XP Professional, EnhancedJames Michael Stewart,Ed Tittel,Angel Melendez,Brian McCannNo preview available - 2005MCSE Guide to Microsoft Windows XP ProfessionalEd Tittel,James Michael StewartNo preview In networks where computers do not have IPv6 Internet connectivity but still have Global IPv6 addresses (such as firewalled corporate environments), the Global cloud is network-wide. http://diskpocalypse.com/remote-assistance/remote-assistance-works-but-not-remote-desktop-connection.php

The Remote Assistance exception has outbound properties as well; however, outbound exceptions are not enabled in Windows Firewall by default. NOTE To determine the type of NAT a network is using, open an elevated command prompt and type netsh interface teredo show state. If a UPnP NAT is in this environment, Remote Assistance will attempt to use the UPnP for NAT traversal. If Jane agrees, Jacky clicks the Request Control button at the top of his Remote Assistance window.

Windows Remote Assistance Windows 7

To allow a Remote Assistance connection, click here. He turns to his friend and trusted computer expert, Cynthia Randall, whom Paul has listed as one of his Windows Messenger contacts. Join the community Back I agree My AccountSearchMapsYouTubePlayNewsGmailDriveCalendarGoogle+TranslatePhotosMoreShoppingWalletFinanceDocsBooksBloggerContactsHangoutsEven more from GoogleSign inHidden fieldsBooksbooks.google.com - Windows 7 will be the successor to Windows XP for most organizations running Windows clients. All session logs are stored in the following subfolder of the user's profile: %UserProfile%\Documents\Remote Assistance Logs A unique session log file is created for each Remote Assistance session on the computer.

click OK. ▲ Back to the Top of this webpage ▲ Related Articles and Internet Links "How to Connect to Remote Assistance in Windows 7" by Nancy C. For example, the default Remote Assistance exception when the computer is in a public location is stricter than when the computer is in a private location. To allow a Remote Assistance connection, click here. Windows Remote Assistance Command Line Address your email support request to CTI Support as directed ([email protected]; or [email protected]; or see email note) and Send. 10.

Paul can end the session immediately by clicking the Stop Control button (or pressing the ESC key) in his Remote Assistance session. A dialog box asks if Paul wants to open the file. The reason behind this design decision is that, if Remote Assistance was architected to allow the Helper to remotely elevate the User's privileges, the User would be able to terminate the Top of page Administering Remote Assistance in Corporate Environments There are several issues to consider when managing and administering Remote Assistance in the corporate environment or large organization.

Select the Allow Remote Assistance Connections to This Computer check box and then click OK. Send Remote Assistance Invitation Windows 7 Our internet connection was working. However, traffic to UPnP devices is not enabled, and Offer RA via DCOM is not enabled. If you choose to participate, the online survey will be presented to you when you leave the Technet Web site.Would you like to participate?

Windows Remote Assistance Windows 10

Figure 11: Enabling Local Group Policy to offer Remote Assistance You can now initiate Remote Assistance requests: Open the Help and Support Services Center, click Tools, and click Offer Remote Assistance. His current research interests span strategic management and entrepreneurship and include the performance implications of firm agglomeration, the effects of ownership structure on competitive behaviors, and the role of threshold-based decision Windows Remote Assistance Windows 7 Remote Assistance provides a way for users to get the help they need and makes it easier and less costly for corporate helpdesks to assist their users. Remote Assistance Windows 8 Peer names are represented by identifiers (IDs) that are 32 bytes long and can be either unsecured (names that can be spoofed) or secured (names that cannot be spoofed because they

She clicks Accept. http://diskpocalypse.com/remote-assistance/remote-assistance-could-not-start.php Manage Your Profile | Site Feedback Site Feedback x Tell us about your experience... ComvaliusNo preview available - 2008Common terms and phrasesanswer file applications AppLocker authentication automatically backup BcdEdit BitLocker boot image cached client cmdlets command line command prompt components configuration connection contains create custom In order to do this, you must enable the Offer Remote Assistance Local Group Policy setting on your local machine. Windows Remote Assistance Easy Connect

Select “Windows Remote Assistance” or “Use Windows Remote Assistance to get help…” 4. If necessary, the user can also give the support person permission to assume shared interactive control of the user's computer to show the user how to resolve the problem. b.In Category View, under “System & Security” click “Find and Fix Problems”. my review here When the initial Remote Assistance connection has been made, a trust relationship is established between the Helper and the User.

Not a member? Offer Remote Assistance Windows 7 He could connect to his other windows xp computers at home but i could not connect to his computer. A dialog box appears on Jane's desktop asking her if she wants to allow Jacky to share control of her desktop.

The next time the user needs help, however, he will not need to provide a password because of the trust relationship that was established during the first Remote Assistance session between

Cynthia's computer attempts to connect to Paul's computer. Tasks That Can Be Performed by User and Helper During a Remote Assistance Session DESCRIPTION OF TASK USER? Control Sharing This state occurs after the Screen Sharing state when the Helper has requested control of the User's computer and the User has consented to allow the Helper to have Remote Assistance Software Offer RA via DCOM is not configured in this profile.

Administering Remote Assistance in Corporate Environments. Cynthia is able to begin Remote Assistance as explained in the previous example. Restart the computer and test the issue again. get redirected here It is configured for NAT traversal using Teredo by default so that users in a private networking environment (for example, the home environment) can solicit help from other users who may

The default configuration of the Remote Assistance exception in Windows Firewall varies depending on the firewall profile. See the section titled "Managing Remote Assistance Using Group Policy" later in this chapter. When I tried to connect I recieved the error message Automation server can't create object, I can RDP this machine, but upon Googling this error all I got was XP to NOTE Helpers can have multiple Remote Assistance sessions open simultaneously--one session for each User they are supporting.

Is there a solution for this or am I forced to evaluate other remote assistance options? To establish the initial Remote Assistance session, the User only needs to communicate a password to the Helper using an OOB method such as by telephone. She sends a Remote Assistance invitation to the support person using Windows Live Messenger, and that person responds to the invitation, asks for control, and shows the user how to configure You can also start Remote Assistance from a command prompt by typing msra.exe.

Click Advanced button, check "Allow this computer to be controlled remotely". 4. Figure 2: Starting Remote Assistance with Windows Messenger The Windows Messenger window opens on Paul's computer as shown in Figure 3 below. Note: Corporate domain Group Policy may prevent you from adjusting this policy. Suggestion 2: Check Firewall =========== 1.

All rights reserved.Newsletter|Contact Us|Privacy Statement|Terms of Use|Trademarks|Site Feedback TechNet Products Products Windows Windows Server System Center Microsoft Edge   Office Office 365 Exchange Server   SQL Server SharePoint Products Skype for If you want to require a password, enter it and confirm it. Remember that it's up to you to let the recipient know the password -- it isn't included in your e-mail unless you add it. Figure 22-1 The User has the option of allowing the Helper to respond to UAC prompts when the Remote Assistance session is in the Control Sharing state.

Click the Use E-mail to Send an Invitation link to send the invite as an email in a standard e-mail program, such as Outlook. A dialog box appears informing Jon that he must contact a network administrator in order to install antivirus software on his computer. Examples of SMAPI-compliant e-mail clients include Windows Mail, which is included in Windows Vista, and Microsoft Office Outlook 2007. While the particular steps and screens are a bit different in each version of Windows, the procedure is basically the same.

However, if you are not able to make a Remote Assistance Connection, you should verify that Remote Assistance is enabled on your computer as follows. Interoperability with Remote Assistance in Windows Vista Remote Assistance in Windows 7 is fully backward-compatible with Remote Assistance in Windows Vista, except that Windows Vista does not support the new Easy To initiate a Remote Assistance chat session, Paul clicks Yes.